# How to contact support?

Support is only for customers with engaged licenses. If you are a partner, you have to name your customer so we can double check the license engagement and confirm the orgID.

Two ways to contact the support team:

1. Via the SharinPix Support tab setting ( admin only )
2. Via Email ( <support@sharinpix.com> )

The recommended way is to use the SharinPix Support tab.

If you don’t find the SharinPix support tab (click here).

Also please check if you have [updated your SharinPix package from the AppExchange](https://docs.sharinpix.com/m/FAQ/l/1236928-how-to-update-sharinpix-package-from-the-appexchange).

## Contact support through SharinPix Support (Admin only)

**Note:**

SharinPix Support custom tab should be put to 'Default on'.

How to do this?

Go to Profile --> System Administrator --> Edit -> Under Custom Tab Settings --> Change SharinPix Support to 'Default on'.

Search SharinPix Support on App Launcher.

![](https://2221230591-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5EvYRrLbUyvRh8o1jmMG%2Fuploads%2Fgit-blob-2ceabdb2b4a18514a180aad4a7ecbe4dc984d48c%2FSupportss%20\(1\)%20\(1\).png?alt=media)

Click on the button create SharinPix support ticket.

![](https://2221230591-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5EvYRrLbUyvRh8o1jmMG%2Fuploads%2Fgit-blob-8c22218bfb2dafc503973ff3985616c02d464d9f%2Fsupportss1%20\(1\)%20\(1\).png?alt=media)

Then fill in the form below and click on save.

\*\*Note: \*\*

\*\*\*\*If you think an investigation in your organization is needed for your problem, you can provide a[grant login](https://docs.sharinpix.com/m/FAQ/l/866034-how-to-grant-login-access) and tick the checkbox 'Login has been granted'.

![](https://2221230591-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5EvYRrLbUyvRh8o1jmMG%2Fuploads%2Fgit-blob-094d18f94193936a80558db14f2ef3db8e1ed911%2FSupportss3%20\(1\)%20\(1\).png?alt=media)

## Contact support through Email.

You can send an email to <support@sharinpix.com> to report a bug.\
In order to process in the best timing, your email subject should contain :

* Your company Name
* A brief summary of your problem

as an example, if your company name is ACME and you have a problem with an image not displaying after you have uploaded it, your email title should be :

“ACME: Image not displaying after upload on desktop”

**Note:**

Information needed while sending the email:

* Name
* Organisation
* Email to contact
* OrgID
* TimeZone