# I got a token Error, what should i do?
When you come across a token error while trying to display a SharinPix album (or any SharinPix tab) it may be due to a configuration problem.
To resolve the token error, you should verify:
* [That SharinPix has been properly configured on your Org](#verify-that-sharinpix-has-been-properly-configured)
* [That the current user's profile has been added to the Albums connected app](#verify-that-users-profile-has-been-added-to-the-albums-connected-app)
* [That SharinPix licenses have been assigned to the current user (this is not necessary for the trial)](#verify-that-the-sharinpix-licenses-has-been-assigned-to-the-user)
## Verify that SharinPix has been properly configured
The steps below outlines the checks to be performed to ensure that SharinPix has been properly configured:
* Go to **Setup** (1), find and select **Manage Connected Apps** (2) using the **Quick FInd** search bar
* On Manage Connected Apps, click on **Edit** (3) next to **Albums**
* Next, for the section, **OAuth Policies**, ensure that the chosen value for **Permitted Users** is set to **Admin approved users are pre-authorized**. If it is not the case, go ahead and set the value to **Admin approved users are pre-authorized**
* Click **Save** when done
* Next, from the App Launcher find and select **SharinPix Settings**
* Once the SharinPix Settings tab is opened, verify if the second line, that is **Sharinpix -> Salesforce full API access**, is highlighted in green
* If not the case, click on the **Grant** button as shown below to grant access
* You will then be directed to the following prompt. Click on **Allow**
* Then, refresh the page on which the token error was initially showing up. You should see that the SharinPix Album (or any SharinPix tab) is now available
## Verify that user's profile has been added to the Albums connected app
You should also ensure that the current user's profile has been added to the **Album** connected app. To verify this, follow the steps below:
* From **Manage Connected App**, open **Albums**
* Once inside Albums, scroll down to **Profiles** and check if the profile of the user encountering the token error is present
* If not the case, click on **Manage Profiles** and add the user's profile
* Then, go back the page on which the token error was initially showing up. You should see that the SharinPix Album (or any SharinPix tab) is now available
## Verify that the SharinPix licenses has been assigned to the user
For this part, follow the steps below:
* From **Setup**, find and select **Installed Packages** using the **Quick Find** box
* Then, click **Manage Licenses** next to the SharinPix package labeled as **ImageManagementBySharinPix**
* Next, add or remove the licenses corresponding to specific users
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For details about the solutions provided in this article, you can check the following resources:
* SharinPix usage configuration on Salesforce : [Basic Setup](/getting-started/basic-setup/basic-setup-step-1-configure-the-salesforce-usage-of-sharinpix.md)
* Add user profiles to Album connected app: [Manage Profiles](/getting-started/basic-setup/basic-setup-step-1-configure-the-salesforce-usage-of-sharinpix.md#manage-profiles)
* Assign SharinPix licenses to user: [Assign SharinPix Licenses](/faqs/how-to-assign-sharinpix-licenses.md)
Still having the error? Contact us by clicking [here](https://www.sharinpix.com/#contact)!
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