> For the complete documentation index, see [llms.txt](https://docs.sharinpix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharinpix.com/faqs/i-got-an-error-message-webpage-not-available-when-trying-to-launch-the-sharinpix-mobile-app-what-sho.md).

# I got an error message 'Webpage not available' when trying to launch the SharinPix mobile app. What should I do?

![](https://751044238-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi8tH1o5AHthxksYgF6ij%2Fuploads%2Fy2Gp41gt8WCcRs95w3RQ%2F1_1.png?alt=media\&token=c87ee8dc-d1c0-4942-b5cc-360f93aa24e4)

If you are encountering a 'Webpage not available' error message in a Salesforce webview as depicted above, this could be because you’re opening a SharinPix deeplink instead of a Universal Link. In some cases where a webview is used within the Salesforce app to display external web content, this behavior can be observed.

**The workaround is to use a SharinPix Universal Link instead.**

For example, the following deeplink example will not work on Salesforce webviews:

<mark style="color:red;">`sharinpix://upload?token`</mark>*<mark style="color:red;">`<Token Inserted Here>`</mark>*

It should be replaced by a Universal Link similar to one below:

<mark style="color:red;">`https://app.sharinpix.com/native_app/upload?token=`</mark>*<mark style="color:red;">`<Token Inserted Here>`</mark>*

**Tip:**

Deeplinks start with <mark style="color:red;">`sharinpix://`</mark>whereas Universal Links start with <mark style="color:red;">`https://app.sharinpix.com/native_app/`</mark>.

{% hint style="warning" %}
**Note:**

Salesforce webviews are usually opened

* Within a Community website on the Salesforce app when trying to launch the SharinPix app using a deeplink or any components used to open the SharinPix app such as the [SharinPix Mobile Launcher](/documentation/lightning-web-component/sharinpix-mobile-launcher.md).
* When a custom LWC is used to open a SharinPix deeplink.
  {% endhint %}


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