# I have a problem with SharinPix mobile app. What should I do?

If you are having a problem with SharinPix mobile app, please check the following:

1.  Camera and Location access rights on SharinPix.
2.  If you have at least 5GB memory free on your device.
3.  If the iOS/Android version of your device is up to date.

Click [here](/documentation/mobile-app/sharinpix-mobile-app-minimal-requirements.md) for more information on the requirements needed for SharinPix App.

## Check camera and location access rights on Android

To check for Camera and Location usage rights on android, go to your phone settings -> Apps -> Search SharinPix -> Go to Permissions -> Allow Camera and Location.

![](/files/bSg9dUZDKTX9DAdQqQuH)

## Check camera and location access rights on iOS

To check for Camera and Location access rights on iOS, go to settings -> Search SharinPix -> Allow Camera and Location.

![](/files/lwSQoPh25GifWG4WPhCO)

{% hint style="warning" %}
**Note:**

If camera/location access, storage, and OS do not resolve the issue, refer to the article on [how to report a bug](/faqs/how-to-report-a-bug-on-the-sharinpix-mobile-app.md).
{% endhint %}


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