# I have a problem with SharinPix mobile app. What should I do?

If you are having a problem with SharinPix mobile app, please check the following:

1.  Camera and Location access rights on SharinPix.
2.  If you have at least 5GB memory free on your device.
3.  If the iOS/Android version of your device is up to date.

Click [here](https://app.gitbook.com/s/5EvYRrLbUyvRh8o1jmMG/mobile-app/sharinpix-mobile-app-minimal-requirements) for more information on the requirements needed for SharinPix App.

## Check camera and location access rights on Android

To check for Camera and Location usage rights on android, go to your phone settings -> Apps -> Search SharinPix -> Go to Permissions -> Allow Camera and Location.

![](https://751044238-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi8tH1o5AHthxksYgF6ij%2Fuploads%2FKFQ5NwMcdho4DJ2dwgfz%2Fimage%20\(13\).png?alt=media\&token=9a1a0f00-7859-43f0-8f01-3523a90f1eba)

## Check camera and location access rights on iOS

To check for Camera and Location access rights on iOS, go to settings -> Search SharinPix -> Allow Camera and Location.

![](https://751044238-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fi8tH1o5AHthxksYgF6ij%2Fuploads%2FK9XQsWC2keCa6ZD7yYVJ%2Fimage%20\(14\).png?alt=media\&token=9d266078-6966-42e0-a298-520de872862e)

{% hint style="warning" %}
**Note:**

If camera/location access, storage, and OS do not resolve the issue, refer to the article on [how to report a bug](https://docs.sharinpix.com/faqs/how-to-report-a-bug-on-the-sharinpix-mobile-app).
{% endhint %}