> For the complete documentation index, see [llms.txt](https://docs.sharinpix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharinpix.com/faqs/i-have-a-problem-with-sharinpix-mobile-app-what-should-i-do.md).

# I have a problem with SharinPix mobile app. What should I do?

If you are having a problem with SharinPix mobile app, please check the following:

1.  Camera and Location access rights on SharinPix.
2.  If you have at least 5GB memory free on your device.
3.  If the iOS/Android version of your device is up to date.

Click [here](/documentation/mobile-app/sharinpix-mobile-app-minimal-requirements.md) for more information on the requirements needed for SharinPix App.

## Check camera and location access rights on Android

To check for Camera and Location usage rights on android, go to your phone settings -> Apps -> Search SharinPix -> Go to Permissions -> Allow Camera and Location.

![](/files/bSg9dUZDKTX9DAdQqQuH)

## Check camera and location access rights on iOS

To check for Camera and Location access rights on iOS, go to settings -> Search SharinPix -> Allow Camera and Location.

![](/files/lwSQoPh25GifWG4WPhCO)

{% hint style="warning" %}
**Note:**

If camera/location access, storage, and OS do not resolve the issue, refer to the article on [how to report a bug](/faqs/how-to-report-a-bug-on-the-sharinpix-mobile-app.md).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sharinpix.com/faqs/i-have-a-problem-with-sharinpix-mobile-app-what-should-i-do.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.