> For the complete documentation index, see [llms.txt](https://docs.sharinpix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharinpix.com/faqs/image-sync-not-working-when-using-salesforce-mobile-app-to-upload-photos-what-should-i-do.md).

# Image Sync not working when using Salesforce mobile app to upload photos. What should I do?

If you are encountering issues with SharinPix Image Sync when uploading photos via the **Salesforce mobile app** , here are some configurations that need to be looked into:

* **Check if option Enable Image Sync has been applied to the SharinPix Album**\
  \
  The first thing that needs to be checked is whether the option **Enable Image Sync** has been applied to the SharinPix Album component on which images are being uploaded.\
  \
  If you need help to verify this part, please refer to the following article:\
  [Enable Image Sync for Lightning](/documentation/image-sync/enable-image-sync-for-lightning.md)
* **Check if Image Sync has been set up properly for the object on which photos are being uploaded**\
  \
  Another configuration that should be verified is the Image Sync setup for the object on which photos are being uploaded via the Salesforce mobile app.\
  \
  One step that can be easily missed here is the assignment of the SharinPix Image Sync's permission set (that is, **SharinPix Image Sync Permission**) to the user uploading the photos. For more information about the setting up of the SharinPix Image Sync, you can refer to the article that follows:\
  [Setup SharinPix Image Sync](/documentation/image-sync/setup-sharinpix-image-sync.md)

{% hint style="info" %}
Refer to this article to troubleshoot:

[Troubleshoot Common Image Sync Issues](https://docs.sharinpix.com/documentation/image-sync/troubleshoot-common-image-sync-issues)
{% endhint %}


---

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