> For the complete documentation index, see [llms.txt](https://docs.sharinpix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharinpix.com/faqs/image-sync-not-working-when-using-salesforce-mobile-app-to-upload-photos-what-should-i-do.md).

# Image Sync not working when using Salesforce mobile app to upload photos. What should I do?

If you are encountering issues with SharinPix Image Sync when uploading photos via the **Salesforce mobile app** , here are some configurations that need to be looked into:

* **Check if option Enable Image Sync has been applied to the SharinPix Album**\
  \
  The first thing that needs to be checked is whether the option **Enable Image Sync** has been applied to the SharinPix Album component on which images are being uploaded.\
  \
  If you need help to verify this part, please refer to the following article:\
  [Enable Image Sync for Lightning](/documentation/image-sync/enable-image-sync-for-lightning.md)
* **Check if Image Sync has been set up properly for the object on which photos are being uploaded**\
  \
  Another configuration that should be verified is the Image Sync setup for the object on which photos are being uploaded via the Salesforce mobile app.\
  \
  One step that can be easily missed here is the assignment of the SharinPix Image Sync's permission set (that is, **SharinPix Image Sync Permission**) to the user uploading the photos. For more information about the setting up of the SharinPix Image Sync, you can refer to the article that follows:\
  [Setup SharinPix Image Sync](/documentation/image-sync/setup-sharinpix-image-sync.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.sharinpix.com/faqs/image-sync-not-working-when-using-salesforce-mobile-app-to-upload-photos-what-should-i-do.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.