Why is my Form Response not properly created?

If you submitted a Form Response and it was not created on Salesforce, or it was created with missing related Form Answers, follow the steps below.

• Make sure that your API user has the "SharinPix Form" permission.

The API user is the same user who granted SharinPix with full access to your Salesforce from the SharinPix Settings page.

• Check if there are any errors in the "Error Messages" field on the Form Response record if it was created.

• If nothing is present, check for errors in the SharinPix back office.

  • Go to the "SharinPix Settings" page.

  • Click on "Go to Administrative Dashboard".

  • Click on the "Form Responses" tab.

  • Click on the "Record Not Created" tab.

  • Click on the first Form Response and check for error messages in the "Message" row.

• If the error does not speak to you, you can retry the upsert to Salesforce by clicking on the "Upsert on Salesforce" button. If the error persists, contact the SharinPix Support team at [email protected].