> For the complete documentation index, see [llms.txt](https://docs.sharinpix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharinpix.com/getting-started/how-to-contact-support.md).

# How to contact support?

{% hint style="danger" %}
Support is only for customers with engaged licenses. If you are a partner, you have to name your customer so we can double check the license engagement and confirm the orgID.
{% endhint %}

Two ways to contact the support team:

1. Via the SharinPix Support tab setting ( admin only )
2. Via Email ( <support@sharinpix.com> )

{% hint style="success" %}
The recommended way is to use the SharinPix Support tab.

If you don’t find the SharinPix support tab ([click here](#contact-support-through-sharinpix-support-admin-only)).

Also please check if you have [updated your SharinPix package from the AppExchange](/faqs/how-to-update-sharinpix-package-from-the-appexchange.md).
{% endhint %}

## Contact support through SharinPix Support (Admin only)

{% hint style="warning" %}
**Note:**

SharinPix Support custom tab should be put to 'Default on'.

How to do this?

Go to Profile --> System Administrator --> Edit -> Under Custom Tab Settings --> Change SharinPix Support to 'Default on'.
{% endhint %}

Search SharinPix Support on App Launcher.

<figure><img src="/files/2YtfmMRXI7K18Yf7wmcv" alt=""><figcaption></figcaption></figure>

Click on the button create SharinPix support ticket.

<figure><img src="/files/hJ0EkNt9ft7DZstXuEmQ" alt=""><figcaption></figcaption></figure>

Then fill in the form below and click on save.

{% hint style="warning" %}
**Note:**

If you think an investigation in your organization is needed for your problem, you can provide a [grant login](/faqs/how-to-grant-login-access.md) and tick the checkbox 'Login has been granted'.
{% endhint %}

<figure><img src="/files/VbjszHLub5xKQHcAqoqx" alt=""><figcaption></figcaption></figure>

## Contact support through Email.

You can send an email to <support@sharinpix.com> to report a bug.\
In order to process in the best timing, your email subject should contain :

* Your company Name
* A brief summary of your problem

as an example, if your company name is ACME and you have a problem with an image not displaying after you have uploaded it, your email title should be :

“ACME: Image not displaying after upload on desktop”

{% hint style="warning" %}
**Note:**

Information needed while sending the email:

* Name
* Organisation
* Email to contact
* OrgID
* TimeZone
  {% endhint %}


---

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