# How to contact support?

{% hint style="danger" %}
Support is only for customers with engaged licenses. If you are a partner, you have to name your customer so we can double check the license engagement and confirm the orgID.
{% endhint %}

Two ways to contact the support team:

1. Via the SharinPix Support tab setting ( admin only )
2. Via Email ( <support@sharinpix.com> )

{% hint style="success" %}
The recommended way is to use the SharinPix Support tab.

If you don’t find the SharinPix support tab ([click here](#contact-support-through-sharinpix-support-admin-only)).

Also please check if you have [updated your SharinPix package from the AppExchange](https://app.gitbook.com/s/i8tH1o5AHthxksYgF6ij/how-to-update-sharinpix-package-from-the-appexchange).
{% endhint %}

## Contact support through SharinPix Support (Admin only)

{% hint style="warning" %}
**Note:**

SharinPix Support custom tab should be put to 'Default on'.

How to do this?

Go to Profile --> System Administrator --> Edit -> Under Custom Tab Settings --> Change SharinPix Support to 'Default on'.
{% endhint %}

Search SharinPix Support on App Launcher.

<figure><img src="https://2626416306-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2putv2B9RAZpym8daOH2%2Fuploads%2Fdn9X7Im5fnldLNtOXW3O%2FImage%20from%20Gradio%20Live%20(1).png?alt=media&#x26;token=f92ae114-0ef4-4ec2-9ff6-66ca49c7c3f0" alt=""><figcaption></figcaption></figure>

Click on the button create SharinPix support ticket.

<figure><img src="https://2626416306-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2putv2B9RAZpym8daOH2%2Fuploads%2FYerpQPq4a6SIyL8Yx4Ka%2FImage%20from%20Gradio%20(2).png?alt=media&#x26;token=cac3b19c-0364-4cd1-b53c-f777b719e91c" alt=""><figcaption></figcaption></figure>

Then fill in the form below and click on save.

{% hint style="warning" %}
**Note:**

If you think an investigation in your organization is needed for your problem, you can provide a [grant login](https://app.gitbook.com/s/i8tH1o5AHthxksYgF6ij/how-to-grant-login-access) and tick the checkbox 'Login has been granted'.
{% endhint %}

<figure><img src="https://2626416306-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2putv2B9RAZpym8daOH2%2Fuploads%2F4uaofpW1P6Ve5HOQEivc%2FImage%20from%20Gradio%20Live.png?alt=media&#x26;token=21faedb5-b9d6-490a-9b74-2b7b2dcccc89" alt=""><figcaption></figcaption></figure>

## Contact support through Email.

You can send an email to <support@sharinpix.com> to report a bug.\
In order to process in the best timing, your email subject should contain :

* Your company Name
* A brief summary of your problem

as an example, if your company name is ACME and you have a problem with an image not displaying after you have uploaded it, your email title should be :

“ACME: Image not displaying after upload on desktop”

{% hint style="warning" %}
**Note:**

Information needed while sending the email:

* Name
* Organisation
* Email to contact
* OrgID
* TimeZone
  {% endhint %}