API call usage is calculated based on an organization’s API activity over 24 hours (a day). API calls are made when users visually interact with SharinPix components or use code (libraries, plugins or scripts) to communicate with SharinPix servers. Examples of interactions include but are not limited to:

• Loading image thumbnails and viewing images
• Tagging, ordering and annotating images
• Using image URLs on Salesforce and/or external websites
• Using Flows or Apex Triggers to communicate with SharinPix
• Using albums on Salesforce Experience Cloud or web forms
• Synchronizing the SharinPix mobile application
• Logging into and navigating on the SharinPix administration dashboard
• Importing images using URLs or Salesforce files (Attachments, Content Documents)
• Communicating with SharinPix API endpoints via REST
• External users accessing shared URLs of albums or images

By default, organizations are subject to a rate limit of 1000 API calls per user per 24 hours. The limits are not applied on a user-by-user basis but rather globally across the organization.

An organization that has purchased 50 SharinPix user licenses is limited to 50,000 API calls in 24 hours (50 x 1,000). Provided the organization's total number of API calls remains under 50,000, a single user may be responsible for using 40,000 API calls without getting blocked or blocking any other user from the organization.

This value is visible to the client’s administrator via the SharinPix admin dashboard.

Clients may request an increase in their rate limit if their usage patterns suggest insufficient default limits. SharinPix administrators can adjust the rate limit based on the client’s contractual agreement or operational needs.

Clients who require a higher rate limit due to their specific use case can negotiate for increased API limits by contacting SharinPix at [email protected]. Justifications, such as increased usage, new features, or integrations, will speed up the processing time.

This will connect you with an expert from SharinPix, with whom you can negotiate new limits. SharinPix will assess each request on a case-by-case basis, considering the organization's usage patterns, contract terms, and the value of their agreement. Rate limit increases may not be granted automatically and may be subject to additional fees or amendments to the client’s service contract.

Each API call counts toward an organization’s daily limit. An organization’s administrators will receive a warning email when 80% of allocated API calls are reached. Once an organization exceeds 100% of its allocated API limit, all users of that organization will experience service disruption and receive an error message indicating that the API limit has been reached. This error will affect all SharinPix components, including the Album component. API-based interactions included in Apex methods and Flows will cease to function. Image URLs being used on web pages will show broken images. Shared URLs will show error messages.

Once the rate limit is reached, SharinPix services will be blocked for that organization to prevent system strain and ensure fairness across all clients. The block will remain in place until the rate limit resets, which occurs automatically 24 hours after the first API call is made. Upon reset, SharinPix services will become available again without any action required from the client.

In the event an organization reaches its API limit, users may also request unblocking by submitting a support request to [email protected]. SharinPix will evaluate the request and may provide temporary relief depending on the specific circumstances and the client's contractual terms. SharinPix also encourages clients to proactively engage with support to discuss usage concerns or future needs.