FAQ
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Misc Questions
- How to grant login access?
- How to record the screen on iOS?
- How to record the screen on Android?
- How to assign SharinPix licenses to Salesforce users?
- How to auto assign SharinPix licenses?
- I got an error 0 at loading image, what should i do?
- What are the supported formats?
- I got a token Error, what should i do?
- I got a cookie error, what should I do?
- How to access all the SharinPix features?
- What is the pricing for SharinPix?
- What is the pricing for Salesforce on Alibaba cloud?
- Error "No CONTROLLER named js://sharinpix.SharinPix found" what should i do?
- My Tag Action is not updating the URL field as expected (Tag Action Trouble Shoot)
- Low resolution picture displayed
- how can I download images from SharinPix
- How SharinPix can help with Images in PDF?
- I can't delete a Tag from SharinPix administration dashboard
- Where can I find the SharinPix Native mobile App?
- How to assign SharinPix licenses?
- How to report a bug on the SharinPix mobile app?
- SharinPix is displaying pictures but the upload never ends!
- Drag and Drop not working on Chrome
- How to use a static AlbumID on an online Visualforce page
- How to send more information for trouble shooting on the web
- How to bypass the 'Validation of Cookie Usage' error when using a SharinPix component in an Iframe?
- How to update SharinPix package from the AppExchange?
- My integration doesn't work on SFS (FSL)/ I got an invalid token error message on SharinPix mobile app. What should I do?
- User receiving error message 'You do not have access to the Apex class named 'SharinPixLightningController' when trying to access a SharinPix component. What should I do?
- I don't find images uploaded through SharinPix Mobile App on my Salesforce!
- Can I upload multiple images from Android?
- Image Sync not working when using SharinPix mobile app to upload photos. What should I do?
- Image Sync not working when using Salesforce mobile app to upload photos. What should I do?
- How can I calculate the number of images in a SharinPix Album and store the count in a Salesforce field?
- SharinPix not working on Salesforce Community
- I got a Google Map error, what should I do?
- I got an 'invalid page' error message when using a Visualforce page embedding a SharinPix album in Salesforce Community. What should I do?
- I got an error when attempting to add SharinPix components in Field Service Mobile Flow. What should I do?
- I want to add or remove admin from my organization
- I got an empty token value, what could be the cause and how to correct it?
- I don't see my SharinPix Lightning components on Mobile or Tablet, what should I do?
- I got the error 'Profile does not have access to: [Apex class]' when launching a Flow. What should I do?
- SharinPix component not working in Salesforce Site. What should I do?
- I got the Webhook error "INVALID_SESSION_ID". What should I do?
- Image uploaded to Single Image component is not displayed. What should I do?
- Tags applied to the image do not show up in the Tags field on the SharinPix Image record. What should I do?
- Image Sync does not work with the SharinPix Map to Album component. What should I do?
- Tag Action does not work when uploading images using the SharinPix mobile app. What should I do?
- Community page refreshes when uploading multiple images to a SharinPix album. What should I do?
- I got the error 'Error: Malformed JSON: Expected '[' at the beginning of List/Set' when configuring the SharinPix Search on Community. What should I do?
- Deeplink to SharinPix does not work in Rich Text field. What should I do?
- SharinPix app link directs to Google Play Store instead of the SharinPix app on Android 12. What should I do?
- I got the error 'You do not have sufficient access right to merge albums.' when using the SharinPix Merge Album component. What should I do?
- I got an 'INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, You do not have the level of access necessary to perform the operation you requested: [NetworkId]' error when using the PDF automation. What should I do?
- I got an error 'Visit: id value of incorrect type: [sharinpix__Visit__c]. What should I do?
- Image Sync is crashing due to error 'List has more than 1 row for assignment to SObject'. What should I do?
- SharinPix Related Record Albums component is not displaying any records. What should I do?
- My SharinPix Admin left. What should I do?
- I got an error message 'Please verify if SharinPix Sync Setting is active'. What should I do?
- I have a problem with SharinPix mobile app. What should I do?
- I got a Locker Service error message on SharinPix components. What should I do?
- How to pass a long list of tags or a checklist in an AppExtension to avoid the error "data value too large"?
- I got an error Access denied on SharinPix album. What should I do?
- My image load time is slow
- How to find SharinPix Secret Key?
- I got an error message 'Webpage not available' when trying to launch the SharinPix mobile app. What should I do?
- My SharinPix components are blank/not rendered. What should I do?
- What is the difference between the LITE Plan, PRO Plan and ENTERPRISE Plan?
- My organization has made an excessive number of requests to SharinPix for today. How do I fix this?
- What should I do when I have to import files on SharinPix?
- How do I use SharinPix image URLs on my website or Salesforce Experience Cloud (communities)?
- SharinPix Related Record Albums is not working for my custom object. How do I fix this?
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Release Notes
- Release Notes - Q1 2024
- Release Notes - Q4 2023
- Release Notes - Q3 2023
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- Release Notes - December 2019
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- Release Notes 29th of August 2019
- Release Notes 2nd of August 2019
- Release Notes 19th of July 2019
- Release Notes 14th of July 2019
- Release Notes 8th of July 2019
- Release Notes 28th of June 2019
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- Release Notes 11th of March 2019
- Release Notes -5th of March 2019
- Release Notes -22th of February 2019
- Release Notes -15th of February 2019
- Release Notes -28th of January 2019
- Release Notes -22nd of January 2019
- Release Notes - 19th of January 2019
- Release Notes - 7th of January 2019
- Release Notes - 10th of December 2018
- Release Notes - 20th of November 2018
- Release Notes - 19th of October 2018
- Release Notes - 07th of September 2018
- Release Notes - 8th of August 2018
- Release Notes - 23th of July 2018
- Release Notes - 16th of July 2018
- Release Notes - 8th of July 2018
- Release Notes - 30th of June 2018
- Release Notes - 25th of June 2018
- Release Notes - 18th of June 2018
- Release Notes - 12th of June 2018
- Release Notes - 4th of June 2018
- Release Notes - 18th of May 2018
- Release Notes - 11th of May 2018
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- Release Notes - 30th of April 2018
- Release Notes - 20th of April 2018
- Release Notes - 16th of April 2018
- Release Notes - 4th of April 2018
- Release Notes - 23rd of March 2018
- Release Notes - 16th of March 2018
- Release Notes - 9th of March 2018
- Release Notes - 2nd of March 2018
- Release Notes - 23rd of February 2018
- Release Notes 29th of August 2019